Growth & partnerships

Growth & partnerships

Use an observation rubric to improve partner coaching

A proposed coaching review can focus on how a representative helps someone learn, rather than how confidently they deliver a presentation.

Growth & partnerships

Practise correcting a colleague's product explanation gracefully

A proposed partner rehearsal can teach colleagues to correct a confusing Tap Tap Go explanation without making the customer feel caught in an argument.

Growth & partnerships

Make shadowing a learning session useful for everyone in the room

A proposed shadowing arrangement can develop Tap Tap Go facilitators while keeping the customer's learning needs at the centre.

Growth & partnerships

Build a partner scorecard that survives a sales pitch

Use a short evidence-based scorecard to compare partners with different strengths without letting charisma dominate the decision.

Growth & partnerships

Calibrate partner feedback before using it to coach others

A proposed calibration exercise helps several Tap Tap Go coaches give compatible feedback without forcing identical teaching personalities.

Growth & partnerships

Help facilitators ask a better question before giving another instruction

A proposed coaching exercise can make Tap Tap Go learning more efficient by uncovering the decision behind a participant's hesitation.

Growth & partnerships

Make a change of facilitator feel like a continuation

A proposed handover note can let a different coach continue Tap Tap Go learning without asking the participant to restart their story.

Growth & partnerships

Plan a distributor handover without losing customers

A partner transition should protect customer continuity, ownership records and support access before changing sales incentives.

Growth & partnerships

Build a short refresher around the one product change that matters

A proposed refresher programme can help existing Tap Tap Go users adapt to a changed workflow without sending them through initial training again.

Growth & partnerships

Give a partner help desk a decision guide rather than a rigid script

A proposed desk guide can help Tap Tap Go representatives choose the right kind of assistance while keeping the conversation natural.

Growth & partnerships

Test whether a partner can explain the product beyond their favourite example

A proposed rehearsal checks whether a Tap Tap Go representative understands the underlying journey well enough to adapt it to a different customer task.

Growth & partnerships

When a country launch should remain a pilot

A successful first week is an invitation to learn more, not automatic proof that a nationwide distribution model is ready.