TAP TAP GO
Choose a finishable unit
Invite the customer to select one task before the appointment: prepare a profile introduction, clarify a document label or practise a recipient handoff. Confirm the materials needed so the session begins with the task. A short appointment needs a realistic stopping point; compressing every feature into fewer minutes creates rushed instruction rather than convenient learning.
Leave a clear continuation
Record what the customer finished, what remains and whether another session would be useful. Give them the specific reference for the unfinished step. Do not automatically turn a brief help appointment into a recurring programme. Flexibility means customers use the amount of support matching their need and return with a concrete question when necessary.
Hypothetical programme scene
Hypothetically, a consultant has a gap between meetings and wants a clearer project introduction. The short session focuses on that text and its recipient purpose. A separate question about corporate administration is recorded for an appropriate later conversation.
Make it practical.
Use this checklist as you read. Checks are not stored.Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
