Describe the situation

For a team pursuing Dhawal Laheri’s Tap Tap Go vision, an error message could be judged by what it helps someone do next. Explain the observable problem in familiar language and distinguish what is known from what remains uncertain. Avoid blaming the person or displaying technical detail that does not help the decision.

Give a proportionate response

Offer an appropriate next step where one is supported, and make help discoverable when it is needed. Do not promise that repeating an action will always fix the issue. A company builds trust through the quality of its difficult moments as much as through the elegance of its successful ones.

Imagine this

A hypothetical company-building scene

Imagine a page failing to load a resource. Instead of an alarming block of jargon, the message says the resource is unavailable, offers a supported retry and explains where to ask for help if the problem continues.

Make it practical.

Use this checklist as you read. Checks are not stored.

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