TAP TAP GO
The cost of an unseen request
The intended benefit of Tap Tap Go’s lead-scoring assistance is a more manageable review process. It should not create an invisible class of enquiries that nobody reads. A request can appear weak because the person writes briefly, uses unfamiliar terminology or has not provided the context the team expects. Build a human review path for lower-priority suggestions so the assistant supports attention rather than silently deciding who deserves a response.
Check the overlooked cases
Periodically inspect a sample of deprioritised enquiries through an authorised process. Ask whether the proposed next action was sensible and whether important context was missing. Keep the review focused on relevant business details, not personal assumptions. If the team finds a recurring issue, change the briefing or process and reassess affected requests where appropriate. Do not describe the assistant as objectively correct merely because its ranking is numerical or visually polished. The business remains accountable for how it handles people.
Hypothetical example
A short enquiry is placed low in a review queue. During a routine human check, the team notices it refers to an existing discussion and needs a straightforward answer. They respond through the agreed channel and improve the review process so similar returning-contact requests are easier to recognise.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Tap Tap Go Journal: product context and editorial approach ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
