TAP TAP GO
When the team cannot do everything at once
A small business may receive enquiries while delivering existing work. Tap Tap Go’s intended lead-assistance model can help organise that queue, but the team still needs a realistic response process. Decide which requests need immediate routing, which need clarification and which can receive a considered reply later. A score alone cannot allocate staff time responsibly if nobody has defined the available capacity or the consequences of delay.
Connect the suggestion to an action
Use the assistant to prepare a review order or concise summaries from authorised context. Have a person confirm the next step for each request and set expectations the team can meet. Keep support needs distinct from new commercial opportunities. Review unanswered requests so lower suggested priority does not become permanent silence. When drafting replies, avoid promising a call or proposal before checking availability, and keep the final review and sending action with the responsible user.
Hypothetical example
A two-person team returns from an event with several enquiries. The assistant helps summarise them, and the team separates urgent service questions from exploratory conversations. Each known contact receives an appropriate human-reviewed response, while detailed discussions are scheduled according to actual capacity.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
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