TAP TAP GO
Choose the order as the common reference
Use one identifier to connect the purchaser, payment and tickets, with appropriate privacy controls. Ask the provider and ticketing system what data can be matched reliably. Account for a purchaser buying several tickets or paying on behalf of someone else. A payment name alone may not explain who should enter the venue, so define how guest details are collected and updated through the approved event process.
Rehearse the awkward cases
Walk through a transferred ticket, a partial cancellation and a purchaser whose confirmation email is missing. Define what staff may verify at the door and when they should escalate. Avoid asking guests to display sensitive payment screens in a queue. A thoughtful order record helps the event feel premium because staff can resolve ordinary exceptions calmly, rather than treating every mismatch as a new problem that only the organiser can answer while guests wait.
Hypothetical example
A hypothetical conference attendee arrives using a ticket purchased by her employer. The order record links the payment to several named guests, so reception can verify entry without searching for a cardholder name that does not match the attendee or requesting an unnecessary payment screenshot in public.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Background reading — PCI Security Standards Council: merchant resources ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
