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Capture the question accurately
Record what the reviewer asked, the context, due date and responsible owner. Keep the original wording where possible. Similar-sounding questions can concern different entities, periods or service scopes, so avoid answering from a previous response without checking those details.
Link answers to evidence
Attach the current supporting document or explain when the answer is a management estimate. Track unresolved parts rather than presenting a partial response as complete. Sensitive information should follow appropriate access and approval processes.
Learn from repeated questions
Recurring confusion often indicates unclear materials or an important unresolved issue. Improve the source presentation or evidence room rather than repeatedly writing slightly different explanations. Retain an answer history so the team can see when the business position changed. Record when an answer depends on a future event. This helps the team revisit the response after a partner decision, product release or commercial change, rather than leaving an earlier conditional answer circulating as if it were an enduring fact. Close a question only when the reviewer’s actual scope has been addressed, not merely when a document has been uploaded in response.
Illustrative operating example
A hypothetical reviewer asks whether a service is live in a market, while an earlier answer described a planned partner arrangement. The log helps the team distinguish current availability from expansion intent and supply the correct status evidence.
Make it practical.
Use this checklist as you read. Checks are not stored.Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
