Start with the programme version

Tap Tap Go rewards are described as programme-based, with qualifying activity and terms mattering. Identify which campaign or rules applied when the action occurred. A participant’s memory of an earlier offer may not describe the event under review, particularly if several programmes operate at different times.

Explain the discrepancy

State what happened, what status appeared and which part of the published explanation seems inconsistent. Provide relevant evidence through the authorised support route. Avoid collecting or publishing another person’s private details solely to strengthen a reward claim; the review should use proportionate information.

Ask for an understandable outcome

A useful resolution explains qualification or the next review step without promising that every disputed event will be approved. Keep the response with the event record. If the explanation reveals that the original expectation was wrong, use that information to decide whether future participation still fits your goals.

Imagine this

Hypothetical programme scene

Hypothetically, a participant believes a referral qualified because a friend opened the invitation. The programme may instead define qualification around a later action. An appeal that identifies the exact wording and event sequence can resolve the misunderstanding without asserting an entitlement that the programme never offered.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.