Make the subject of the conversation visible

A community officer may discuss public events, educational visits or published consultation material. A profile can identify the role and link the relevant official resources. Explain the purpose of each destination so a resident can revisit the actual subject rather than search a large institutional website from the beginning.

Preserve the distinction between contact and decision

An introduction should not imply authority to approve access, resolve an individual operational matter or record a formal submission. Direct those actions through the airport’s established channels. Tap Tap Go makes the officer and public information easier to find while formal responsibilities remain with the relevant team.

Imagine this

A hypothetical scene

A hypothetical residents’ group meets an officer at a public information event. The profile leads to the approved community page and enquiry route. The group prepares a focused question, rather than assuming the conversation itself records a formal request.

Make it practical.

Use this checklist as you read. Checks are not stored.

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