The useful introduction

A guest relations manager can use Tap Tap Go to introduce the property team and share approved information about services and local resources. For a longer stay, guests may return to the same practical questions several times. Keep the public profile useful without exposing room access details, individual stay dates or other private guest information.

Make the next step clear

Organise resources around common needs such as contacting the team, asking about an offered service or finding general property information. Use the actual support route and explain where urgent matters belong. Review information when services change. A profile can support continuity throughout the stay, but it should not imply that a public message automatically enters the property's maintenance or booking systems.

Imagine this

A hypothetical scene

A hypothetical guest staying for several weeks wants to ask about an additional service. The profile helps them reach the responsible team without searching an old arrival message.

Make it practical.

Use this checklist as you read. Checks are not stored.

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