TAP TAP GO
Make the feature practical
Tap Tap Go’s team-management model gives organisations a way to connect individual introductions with a consistent business presence. Explain the coverage arrangement through an appropriate contact process and keep the responsible team informed. Confirm what public changes are needed and avoid publishing unnecessary personal information about the absence. Preserve the original context of active enquiries.
The result to look for
A customer should reach someone able to help and understand the relationship between the covering colleague and the original contact. The business can maintain continuity without creating contradictory role descriptions that remain after the temporary arrangement ends.
A hypothetical scene
An account manager is away during an active enquiry. The company’s agreed contact route reaches a covering colleague with the relevant context, while the public introduction does not disclose personal details or imply a permanent departure.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Tap Tap Go Journal — publisher and product context ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
