TAP TAP GO
Find the ambiguous terms
Review the pack for words such as active, partner, available, customer, launch and integrated. Ask the responsible owners what each term means in that context. Avoid imposing a generic definition where the business uses a specific operational one. Keep the explanation short and include a practical example when the distinction matters. The goal is clarity, not a dictionary of every familiar word.
Apply definitions where needed
Use the agreed terms consistently in tables, captions and conversations. If a term has different meanings in different sections, explain that distinction directly. Review the glossary when the product or operating model changes. A definition hidden in an appendix does not fix misleading headline language, so place important clarifications near the relevant claim. Keep ownership of the glossary with someone who can coordinate across teams.
Put the guide to work
Keep a note of retired terminology when wording changes. Older documents and conversations may still use the previous term. A small cross-reference helps staff interpret historical material correctly without reintroducing language that the organisation has deliberately replaced for clarity.
Hypothetical example
One team uses partner to mean a signed supplier and another uses it for a company in discussion. The glossary introduces precise relationship stages and the pack is revised accordingly, preventing readers from assuming that every named organisation has the same role.
Make it practical.
Use this checklist as you read. Checks are not stored.Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
